Shipping

We carefully prepare every order to ensure your handmade bag arrives safely and in perfect condition. You receive an order confirmation by email as soon as payment is complete. Where the carrier provides a tracking number at booking, it is included in that email.

Dispatch time

  • Orders are dispatched within 3–5 business days of payment.
  • During busy periods or holidays, dispatch may take longer.
  • Orders are processed on business days only (Monday–Friday, excluding Finnish public holidays).

Shipping rates

  • Two flat rates, chosen on the product page before checkout: €7.90 to Finland, €16.90 elsewhere in the EU.
  • The rate you choose sets which countries the delivery address can be in.
  • All orders are shipped from Finland by Posti or Matkahuolto.
  • In Finland the parcel goes to the Posti pickup point nearest your address — a parcel locker or a Posti outlet. Once it is on its way you can move it to any other pickup point in the OmaPosti app. We need a mobile number for the locker notification, which is why checkout asks for one.

Delivery times

The estimated delivery window for your destination is shown before payment. It is an estimate, not a guarantee. Delivery can be affected by factors outside our control, such as carrier delays, weather, or peak shipping periods.

Where we ship

Finland and the other EU member states. Every price includes VAT, and within the EU there are no customs duties or import charges on arrival. We do not ship outside the EU at the moment.

Incorrect shipping information

Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or delayed shipments

If your order has not arrived within the expected delivery timeframe, please contact us at hello@malla.one and we will gladly assist you in locating your shipment. Once a parcel has been handed over to the carrier, delivery is the responsibility of the shipping provider. However, we will always do our best to help resolve any shipping issues as quickly as possible.

Questions?

If you have any questions about shipping, delivery times, or available shipping options, please don't hesitate to contact us at hello@malla.one. We're always happy to help.