FAQ
Straight answers.
Short questions, clear answers. Before you buy and after.
- Is every bag truly one of one?
- Yes. The exact bag you see is the exact bag you get. Each one is crocheted by hand, photographed as itself, and sold exactly once. We do return to designs people love, but hands aren't machines: every remake comes out its own. No two are ever identical.
- Will a sold bag come back?
- That exact bag, never. It stays in the sold archive. The design, maybe: we remake our most-loved designs based on popularity. A remake is a new bag with its own stitches and its own small differences.
- Where do you ship, and what does it cost?
- We ship from Finland to Finland and the EU. Two flat rates, chosen before checkout: €7.90 within Finland, €16.90 elsewhere in the EU. Dispatch is 3–5 business days after payment; the delivery window for your destination is shown at checkout. In Finland the parcel goes to the Posti pickup point nearest you, and you can move it to any other locker in the OmaPosti app.
- Can I return a bag?
- Yes. You have a 14-day right of withdrawal under EU consumer law. Use Withdraw from contract here on the Returns page. You can still withdraw by email or with the model form.
- How do I pay?
- Checkout runs on Stripe: cards, Apple Pay, Google Pay, and other methods Stripe offers in your country (including Klarna / MobilePay where available). No account required.
- Are prices including VAT?
- Yes. Every price includes VAT, and the price you see is the price you pay. Within the EU there are no customs duties or import charges on top.
- What does "Reserved" mean?
- Someone has started checkout. The bag locks for about 30 minutes so two people cannot buy the same one. If they do not finish paying, it returns to available on its own.
- Can I request a remake of a sold design?
- You can always tell us which design you're hoping to see again. Use the Contact page. We choose what to remake based on what people love most, so every wish counts, but we can't promise a specific bag or timing.